Minimum qualifications:

• Diploma or degree in Computer Sciences, Information Technology or a related field preferred.
• In-depth knowledge of computer hardware, software, and OS (Windows & Linux)
• Hands-on experience in Windows server administration and basic knowledge in Linux server administration
• Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals
• Known well in OSI 7 layer and able to relate it on day-to-day troubleshooting.
• Experience in prioritize and manage the workflow.

Preferred qualifications:

• Experience in setup and configuration of various network devices such as network switch, wireless controller and access points from Aruba and CISCO.
• Experience in resolve complex problems through phone, emails or chats and provide unambiguously written instructions or technical manuals.
• Competent at documenting and maintaining standard/applications operating procedures
• Ability and willingly to cover after-office hours and weekend support if there are any computer hardware, software and infrastructure issues.
• Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment
• Has passion for technology and wants to make a difference with technology solutions
• Possess the ability to learn and work on changing and emerging technologies.
• Good interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skills

Responsibilities

• Responding to technical support tickets. Keep track of the tickets until they are resolved by adhering to the agreed timelines.
• First point of contact for users for issues concerning their computer systems and equipment.
• Require to traveling for onsite or remote support multiple site office or server location.
• Installing or helping company to deploy new hardware, software, and networking systems.
• Diagnosing and troubleshooting hardware, networking, and software issues.
• Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.
• Proposing simple and effective solutions.
• Providing basic hardware and software training.
• Maintaining good users’ relations.