Career Opportunities - IT Technical Support |
IT Hardware - Open Vacancies (Full Time Position in Bayan Lepas, Penang) 1. IT Support Specialist 2. IT Solution Engineer Minimum qualifications: · Diploma or degree in Computer Sciences, Information Technology or a related field preferred. · In-depth knowledge of computer hardware, software, and OS (Windows & Linux) · Hands-on experience in Windows server administration and basic knowledge in Linux server administration · Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals · Known well in OSI 7 layer and able to relate it on day-to-day troubleshooting. · Experience in prioritize and manage the workflow. Preferred qualifications: · Experience in setup and configuration of various network devices such as network switch, wireless controller and access points from Aruba and CISCO. · Experience in resolve complex problems through phone, emails or chats and provide unambiguously written instructions or technical manuals. · Competent at documenting and maintaining standard/applications operating procedures · Ability and willingly to cover after-office hours and weekend support if there are any computer hardware, software and infrastructure issues. · Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment · Has passion for technology and wants to make a difference with technology solutions · Possess the ability to learn and work on changing and emerging technologies. · Good interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skills Responsibilities · Responding to technical support tickets. Keep track of the tickets until they are resolved by adhering to the agreed timelines. · First point of contact for users for issues concerning their computer systems and equipment. · Require to traveling for onsite or remote support multiple site office or server location. · Installing or helping company to deploy new hardware, software, and networking systems. · Diagnosing and troubleshooting hardware, networking, and software issues. · Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments. · Proposing simple and effective solutions. · Providing basic hardware and software training. · Maintaining good users’ relations. |