IT Hardware - Open Vacancies (Full Time Position in Bayan Lepas, Penang)

1. IT Support Specialist

2. IT Solution Engineer

Minimum qualifications:

· Diploma or degree in Computer Sciences, Information Technology or a related field preferred.

· In-depth knowledge of computer hardware, software, and OS (Windows & Linux)

· Hands-on experience in Windows server administration and basic knowledge in Linux server administration

· Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals

· Known well in OSI 7 layer and able to relate it on day-to-day troubleshooting.

· Experience in prioritize and manage the workflow.

Preferred qualifications:

· Experience in setup and configuration of various network devices such as network switch, wireless controller and access points from Aruba and CISCO.

· Experience in resolve complex problems through phone, emails or chats and provide unambiguously written instructions or technical manuals.

· Competent at documenting and maintaining standard/applications operating procedures

· Ability and willingly to cover after-office hours and weekend support if there are any computer hardware, software and infrastructure issues.

· Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment

· Has passion for technology and wants to make a difference with technology solutions

· Possess the ability to learn and work on changing and emerging technologies.

· Good interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skills

Responsibilities

· Responding to technical support tickets. Keep track of the tickets until they are resolved by adhering to the agreed timelines.

· First point of contact for users for issues concerning their computer systems and equipment.

· Require to traveling for onsite or remote support multiple site office or server location.

· Installing or helping company to deploy new hardware, software, and networking systems.

· Diagnosing and troubleshooting hardware, networking, and software issues.

· Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.

· Proposing simple and effective solutions.

· Providing basic hardware and software training.

· Maintaining good users’ relations.